Big Bull Technologies, LLC v1.0.0 · Effective 20 July 2026

Data

Data Retention Policy

The principles that guide how Customer Data is retained, archived, and deleted — and how long information stays in the system.

Document control

Document ID
DAT-002
Version
1.0.0
Status
Active
Classification
Public
Owner
Big Bull Technologies, LLC
Effective
20 July 2026
Next review
July 2027

01 Purpose

Big Bull Technologies, LLC (“Big Bull Technologies,” “BBT,” “we,” “our,” or “us”) maintains Customer information only for as long as reasonably necessary to provide the Before the Call (“B4C”) Services, fulfill contractual obligations, comply with applicable legal requirements, protect platform security, and support legitimate business operations.

This Data Retention Policy explains the principles that guide how Customer Data is retained, archived, and deleted.

02 Guiding Principles

Our data retention practices are designed to:

  • Support Customer access to administrative records.
  • Protect Customer information.
  • Minimize unnecessary data retention.
  • Comply with applicable legal obligations.
  • Support platform reliability and recovery.
  • Promote responsible data lifecycle management.

We seek to retain only the information necessary to operate the Services and meet applicable obligations.

03 Types of Data

Information retained within Before the Call may include:

  • Department records
  • Training records
  • Meeting minutes
  • Attendance records
  • Membership information
  • Administrative documents
  • Policies and procedures
  • Uploaded files
  • Calendar information
  • AI-assisted administrative content
  • Account information
  • Billing information
  • Operational logs
  • Security logs

Different categories of information may be subject to different retention practices.

04 Active Customer Accounts

Customer Data associated with active subscriptions is generally retained for the duration of the Customer’s use of the Services.

Customers control the administrative records they create within their organization, subject to platform functionality and applicable agreements.

05 Deleted Information

When Customers delete information from the platform, it may not be removed immediately from all systems.

Deleted information may remain temporarily in:

  • Backup systems
  • Disaster recovery environments
  • Operational archives
  • Security logs

Such information is retained only as reasonably necessary for operational, legal, or security purposes and is removed in accordance with applicable retention practices.

06 Account Closure

When a Customer subscription ends, Customer Data may be retained for a limited period to:

  • Facilitate account recovery requests.
  • Complete billing obligations.
  • Resolve disputes.
  • Comply with legal requirements.
  • Protect platform security.
  • Complete scheduled deletion processes.

After applicable retention periods expire, Customer Data is scheduled for deletion or anonymization unless retention is otherwise required by law or agreement.

07 Legal & Regulatory Requirements

Certain information may be retained beyond normal operational periods when required to:

  • Comply with applicable laws.
  • Respond to lawful legal requests.
  • Satisfy tax or accounting obligations.
  • Resolve disputes.
  • Enforce contractual rights.
  • Protect the security and integrity of the platform.

Retention decisions are based on applicable legal and operational requirements.

08 Security Logs & Operational Records

Operational logs, authentication records, audit information, and security-related records may be retained for periods appropriate to:

  • Detect unauthorized activity.
  • Investigate incidents.
  • Support troubleshooting.
  • Maintain platform reliability.
  • Improve security controls.

Retention periods for operational records may differ from those applied to Customer Data.

09 Backups

Big Bull Technologies maintains backup processes to support platform recovery and business continuity.

Backup copies are retained according to operational requirements and are securely managed as part of our overall security program.

Backups are not intended to serve as permanent archives of Customer information.

10 Customer Responsibilities

Customers are responsible for:

  • Maintaining records required by their organization.
  • Downloading information they wish to retain before account closure, when appropriate.
  • Understanding their own record retention obligations.
  • Managing organizational access to Customer Data.

Some organizations, including public agencies, may be subject to records retention requirements that extend beyond the capabilities or obligations of the platform.

11 Data Minimization

Big Bull Technologies seeks to avoid retaining information longer than necessary.

When information is no longer required for operational, contractual, legal, or security purposes, it is scheduled for deletion or anonymization in accordance with internal procedures.

12 Continuous Review

Our retention practices are periodically reviewed to ensure they continue to support:

  • Customer needs
  • Platform operations
  • Security
  • Regulatory obligations
  • Industry best practices

Retention practices may evolve as the platform, legal requirements, and customer expectations change.

13 Changes to This Policy

Big Bull Technologies may update this Data Retention Policy from time to time.

Material changes will become effective on the published Effective Date after reasonable notice has been provided through the Services, our website, email, or another appropriate communication method.

14 Contact

Questions regarding this Data Retention Policy may be directed to Big Bull Technologies at ashlea@bigbulltech.io.

15 Related Documents

16 Revision History

VersionDateDescription
1.0.0July 2026Initial publication.