Maintenance & Updates Policy

01 Purpose

Big Bull Technologies, LLC (“Big Bull Technologies,” “BBT,” “we,” “our,” or “us”) performs routine maintenance and software updates to help ensure the continued security, reliability, and performance of Before the Call (“B4C”).

This Maintenance & Updates Policy explains how maintenance activities are planned, communicated, and performed.

02 Our Philosophy

Routine maintenance is an essential part of operating secure, reliable software. Maintenance allows us to:

• Improve platform stability
• Enhance security
• Correct software defects
• Improve performance
• Introduce new functionality
• Maintain compatibility with supported technologies

03 Types of Maintenance

Routine Maintenance

Regular platform improvements that generally have minimal customer impact.

Planned Maintenance

Scheduled work that may temporarily affect portions of the platform.

Emergency Maintenance

Immediate work necessary to:

• Protect Customer Data
• Address security vulnerabilities
• Restore platform availability
• Resolve critical defects

Emergency maintenance may occur without advance notice when reasonably necessary.

04 Software Updates

Software updates may include:

• Security improvements
• Performance enhancements
• Bug fixes
• Infrastructure updates
• User experience improvements
• Mobile application updates
• Administrative Intelligence enhancements
• Third-party dependency updates

Updates may be deployed incrementally or as part of larger platform releases.

05 Customer Notification

When practical, Big Bull Technologies may notify Customers of significant planned maintenance through:

• Platform notifications
• Email
• Release notes
• Website announcements
• Status pages (when available)

Minor updates that do not materially affect platform availability may be deployed without advance notification.

06 Customer Responsibilities

Customers are encouraged to:

• Install application updates promptly
• Keep supported operating systems current
• Review release notes
• Report unexpected behavior
• Maintain current contact information for administrative notifications

Using supported software versions helps ensure the best security and user experience.

07 Emergency Updates

Certain updates cannot be delayed. Examples include:

• Critical security vulnerabilities
• Infrastructure failures
• Authentication issues
• Data protection concerns
• Platform stability issues

Emergency updates may be deployed immediately to protect Customers and the Services.

08 Continuous Improvement

Maintenance activities support the ongoing improvement of Before the Call. Big Bull Technologies continually evaluates opportunities to improve:

• Reliability
• Security
• Performance
• Accessibility
• Administrative workflows
• Mobile experience
• Customer satisfaction

09 Relationship to Other Policies

This policy should be read together with:

• OPS-001 — Service Availability Policy
• OPS-004 — Change Management Policy
• OPS-005 — Platform Lifecycle Policy
• OPS-007 — Monitoring & Reliability Policy

10 Changes to This Policy

Big Bull Technologies may update this Maintenance & Updates Policy periodically.

Material changes will become effective on the published Effective Date after reasonable notice has been provided through the Services, our website, email, or another appropriate communication method.

11 Contact

Questions regarding maintenance or software updates may be directed to Big Bull Technologies.

Big Bull Technologies, LLC
Email: ashlea@bigbulltech.io

12 Revision History