Refund Policy

01 Purpose

This Refund Policy explains when subscription fees, service fees, and other payments made to Big Bull Technologies, LLC (“Big Bull Technologies,” “BBT,” “we,” “our,” or “us”) for Before the Call (“B4C”) may be eligible for a refund.

This Policy supplements the Terms of Service, Billing & Subscription Policy, and any applicable Subscription Agreement or Order Form.

02 General Policy

Before the Call is a subscription-based software service.

This policy allows Big Bull Technologies to provide predictable pricing, ongoing platform maintenance, and continuous software improvements.

03 Subscription Charges

Subscription charges are billed in advance for the applicable billing period.

Because access to the Services begins upon activation of a subscription, refunds are generally not provided for:

• Partial billing periods
• Unused time remaining on a subscription
• Failure to use the Services
• Changes in staffing within a Customer organization
• Changes in organizational needs
• User inactivity

Customers may cancel future renewals in accordance with the Billing & Subscription Policy.

04 Duplicate Payments

If a Customer is accidentally charged more than once for the same subscription or invoice, Big Bull Technologies will investigate the matter promptly.

Verified duplicate charges will generally be refunded to the original payment method.

05 Billing Errors

If a Customer believes they were billed incorrectly, they should contact Big Bull Technologies as soon as reasonably possible.

We will investigate reported billing issues in good faith and make appropriate corrections where an error has occurred.

06 Unauthorized Transactions

Customers who believe an unauthorized payment has occurred should notify both:

• Big Bull Technologies, and
• Their financial institution or payment provider.

We will cooperate with reasonable investigations into suspected unauthorized transactions.

07 Service Interruptions

Temporary service interruptions, maintenance windows, internet outages, or disruptions caused by third-party providers generally do not qualify for refunds.

If a prolonged interruption occurs due solely to Big Bull Technologies and materially prevents Customers from using the Services, we may, at our sole discretion, offer remedies such as:

• Service credits
• Subscription extensions
• Partial refunds
• Other reasonable accommodations

Any such remedies are provided on a case-by-case basis and do not create an ongoing obligation.

08 Free Trials

If Before the Call is offered through a free trial:

• No payment is required during the trial period unless otherwise disclosed.
• Customers may discontinue use before the trial expires.
• Once a paid subscription begins, the standard refund policy applies unless otherwise stated.

09 Subscription Upgrades

When Customers voluntarily upgrade their subscription during an active billing period:

• Additional charges may be prorated.
• Upgrade fees are generally non-refundable once the upgraded services become available.

10 Subscription Downgrades

Downgrades typically take effect at the start of the next billing cycle.

Downgrading a subscription does not create eligibility for refunds or credits for the remainder of the current billing period unless otherwise required by law.

11 Account Suspension or Termination

Refunds are generally not provided when an account is suspended or terminated due to:

• Violation of the Terms of Service
• Violation of the Acceptable Use Policy
• Fraudulent activity
• Abuse of the Services
• Non-payment
• Other material breaches of applicable agreements

12 Promotional Offers

Discounted pricing, promotional offers, and special introductory pricing are subject to the terms of the applicable promotion.

Unless specifically stated otherwise, promotional purchases follow this Refund Policy.

13 Payment Disputes

Customers are encouraged to contact Big Bull Technologies before initiating a payment dispute or chargeback.

Many billing questions can be resolved quickly through Customer Support.

Fraudulent or abusive chargebacks may result in suspension or termination of Services where permitted by applicable law.

14 How to Request a Refund Review

Customers requesting review of a payment should provide:

• Department name
• Account email address
• Invoice number (if available)
• Date of payment
• Description of the issue

Providing complete information helps us investigate requests more efficiently.

15 Changes to This Policy

Big Bull Technologies may update this Refund Policy from time to time to reflect changes in business practices, payment methods, or legal requirements.

Material changes will become effective on the published Effective Date after reasonable notice has been provided.

16 Contact

Questions regarding this Refund Policy may be directed to Big Bull Technologies at ashlea@bigbulltech.io.

17 Related Documents

• LEG-001 — Terms of Service
• LEG-003 — Acceptable Use Policy
• LEG-004 — Billing & Subscription Policy
• DAT-002 — Data Retention Policy

18 Revision History