Device Security Policy

01 Purpose

The Before the Call (“B4C”) mobile application is designed with security measures intended to help protect Customer information stored on or accessed through supported devices.

This Device Security Policy explains how the application helps safeguard administrative information and outlines the shared responsibilities of Big Bull Technologies, LLC (“Big Bull Technologies,” “BBT,” “we,” “our,” or “us”), Departments, and Authorized Users.

02 Shared Responsibility

Protecting Customer information is a shared responsibility.

03 Device Authentication

Users authenticate to Before the Call using approved account credentials.

Where supported, the application may also allow users to enable device-level authentication methods such as:

• Face ID
• Touch ID
• Fingerprint authentication
• PIN or passcode
• Other operating system security features

04 Session Security

To help protect Customer information, B4C may implement security measures such as:

• Secure session management
• Automatic session expiration after periods of inactivity
• Session renewal
• Re-authentication for sensitive actions
• Secure sign-out

Session behavior may vary depending on platform capabilities and organizational settings.

05 Lost or Stolen Devices

If a device used to access Before the Call is lost or stolen, users should:

1. Notify their Department Administrator promptly.
2. Change their account password.
3. Sign out of active sessions where supported.
4. Remove the device from their account, if available.
5. Follow any additional organizational security procedures.

Prompt reporting helps reduce the risk of unauthorized access.

06 Application Updates

Big Bull Technologies regularly releases updates that may include:

• Security improvements
• Bug fixes
• Performance enhancements
• Feature updates
• Compatibility improvements

Users are encouraged to install updates as soon as reasonably practical. Running outdated software may reduce security or functionality.

07 Local Data Protection

To support offline functionality and improve user experience, the application may temporarily store limited administrative information on the device.

Where practical, locally stored information is protected using security features provided by the operating system and the application.

Users should avoid using unsecured or compromised devices to access Department information.

08 Supported Devices

For the best security and performance, users should:

• Keep operating systems current
• Install application updates promptly
• Enable device screen locks
• Avoid unsupported or modified operating systems
• Follow manufacturer security recommendations

Use of unsupported devices may reduce application functionality or security.

09 Public Networks

When accessing Before the Call on public or shared networks, users should exercise appropriate caution.

Departments should encourage members to:

• Avoid accessing sensitive administrative information on unsecured public networks whenever practical
• Keep devices physically secure
• Sign out when using shared devices
• Report suspected unauthorized access

10 Security Reporting

Users who believe their account or device may have been compromised should report the issue to their Department Administrator and Big Bull Technologies as soon as reasonably practical.

Timely reporting helps us investigate and respond appropriately.

11 Continuous Improvement

Big Bull Technologies continually evaluates opportunities to improve device security, including:

• Authentication methods
• Session management
• Secure storage
• Operating system integration
• Account protection
• User controls

Security improvements are incorporated into our ongoing product development process.

12 Changes to This Policy

Big Bull Technologies may update this Device Security Policy periodically.

Material changes will become effective on the published Effective Date after reasonable notice has been provided through the Services, our website, email, or another appropriate communication method.

13 Contact

Questions regarding device security may be directed to Big Bull Technologies.

Big Bull Technologies, LLC
Email: ashlea@bigbulltech.io

14 Related Documents

• APP-001 — Mobile Application Permissions
• APP-004 — Offline Functionality
• TRU-001 — Security Overview
• TRU-003 — Data Security
• SEC-001 — Authentication Policy
• LEG-002 — Privacy Policy

15 Revision History