Privacy Policy

01 Purpose

Big Bull Technologies, LLC (“Big Bull Technologies,” “BBT,” “we,” “our,” or “us”) values the privacy of our customers and is committed to being transparent about how information is collected, used, stored, and protected.

This Privacy Policy explains how information is handled when you access or use Before the Call (“B4C”), including our website, software platform, mobile applications (if applicable), and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

02 Scope

This Privacy Policy applies to information collected through:

• Before the Call
• The Before the Call website
• Customer support interactions
• Product communications
• Documentation and Trust Center resources
• Other services operated by Big Bull Technologies related to Before the Call

This Privacy Policy does not apply to third-party websites or services that are not operated by Big Bull Technologies.

03 Information We Collect

Depending on how the Services are used, we may collect several categories of information.

Departments control the content they choose to create or upload. Usage information helps us maintain platform security, reliability, and usability.

04 Information We Do Not Intentionally Collect

Before the Call is designed as an administrative operations platform.

The platform is not intended to collect or process:

Customers should not intentionally use Before the Call to store information outside the intended administrative scope of the platform.

05 How We Use Information

We use information to:

• Provide the Services.
• Authenticate users.
• Maintain customer accounts.
• Deliver requested features.
• Generate administrative reports.
• Improve platform functionality.
• Monitor security.
• Detect fraud or abuse.
• Respond to support requests.
• Communicate product updates.
• Comply with legal obligations.

06 Artificial Intelligence

Before the Call may use Artificial Intelligence to assist users with administrative workflows such as summarization, drafting, organization, recommendations, and other productivity features.

Artificial Intelligence assists users but does not independently make emergency response, employment, disciplinary, operational, or public safety decisions.

AI-generated content should always be reviewed by Customers before being relied upon for official use.

Additional information is available in the TRU-002 — Administrative Intelligence & AI Policy.

07 Location Information

Before the Call may request access to device location to support optional administrative features such as Station Presence Verification, attendance verification, volunteer hour documentation, and other Department-enabled workflows.

Location Services are optional and are controlled by the subscribing Customer organization.

Before the Call does not continuously monitor users or create personal location histories.

Additional information is available in:

• LOC-001 — Location Services Overview
• LOC-002 — Station Presence Verification
• LOC-003 — Location Privacy Policy
• APP-002 — Background Location Policy

08 Push Notifications

Before the Call may send push notifications related to administrative activities including meetings, training, certifications, Department announcements, reminders, security events, and platform updates.

Marketing notifications, if offered, are optional and require user consent where applicable.

Additional information is available in the APP-003 — Push Notification Policy.

09 Legal Basis for Processing

Depending on the circumstances, we process information for purposes such as:

• Providing requested Services.
• Performing contractual obligations.
• Protecting the security of the platform.
• Complying with applicable laws.
• Supporting legitimate business operations.
• Responding to Customer requests.

10 Information Sharing

We may share information only when reasonably necessary, including:

Service Providers

Trusted vendors who assist us with:

• Cloud hosting
• Payment processing
• Authentication
• Email delivery
• Customer support
• Security monitoring
• Analytics
• AI processing

These providers are authorized to use information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required to:

• Comply with applicable law.
• Respond to lawful legal process.
• Protect our legal rights.
• Protect customer safety.
• Investigate fraud or security incidents.

Business Transactions

If Big Bull Technologies undergoes a merger, acquisition, investment, or sale of assets, Customer information may be transferred as part of that transaction, subject to applicable legal protections.

11 Data Ownership

Customers retain ownership of the administrative information they create within Before the Call.

Big Bull Technologies does not claim ownership of Customer Data.

We process Customer Data solely to provide, maintain, secure, improve, and support the Services, subject to applicable agreements.

Additional information is available in the Data Ownership Policy.

12 Data Retention

Information is retained only as long as reasonably necessary to:

• Provide the Services.
• Meet contractual obligations.
• Resolve disputes.
• Comply with legal requirements.
• Maintain platform security.
• Fulfill legitimate business purposes.

Retention periods may vary depending on the type of information involved.

Additional information is available in the Data Retention Policy.

13 Account & Data Deletion

Authorized User accounts are created and managed by subscribing Customer organizations.

Individuals who wish to request removal of their account should contact their Department Administrator.

Department Administrators may remove Authorized Users using the administrative tools provided within Before the Call.

Additional information is available in the LEG-009 — Account & Data Deletion Policy.

14 Security

Big Bull Technologies implements administrative, technical, and organizational safeguards designed to protect Customer information.

No method of electronic transmission or storage can be guaranteed to be completely secure. While we work to protect Customer information, we cannot guarantee absolute security.

Additional information is available in the Security Overview.

15 Customer Responsibilities

Customers are responsible for:

• Managing Authorized Users.
• Protecting account credentials.
• Reviewing user permissions.
• Removing users who no longer require access.
• Ensuring information entered into the platform is appropriate for B4C’s intended administrative purpose.

16 Your Choices

Customers may generally:

• Update account information.
• Manage user permissions.
• Request corrections to certain information.
• Export available Customer Data.
• Contact us regarding privacy questions.

Certain information may be retained where required by law or necessary to protect legitimate business interests.

17 Children’s Privacy

Before the Call is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Services.

If we become aware that such information has been collected in error, we will take reasonable steps to remove it.

18 International Use

Before the Call is operated from the United States.

Customers accessing the Services from outside the United States acknowledge that their information may be processed and stored within the United States or other jurisdictions where our service providers operate.

19 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in the Services, legal requirements, or business practices.

When material changes are made, we will provide reasonable notice through the Services, our website, email, or another appropriate method.

The updated version becomes effective on the published Effective Date.

20 Contact

Questions regarding this Privacy Policy may be directed to Big Bull Technologies at ashlea@bigbulltech.io.

21 Related Documents

• LEG-001 — Terms of Service
• LEG-003 — Acceptable Use Policy
• LEG-009 — Account & Data Deletion Policy
• DAT-001 — Data Ownership Policy
• DAT-002 — Data Retention Policy
• LOC-001 — Location Services Overview
• LOC-003 — Location Privacy Policy
• APP-002 — Background Location Policy
• APP-003 — Push Notification Policy
• TRU-001 — Security Overview
• TRU-002 — Administrative Intelligence & AI Policy

22 Revision History