Location Services Overview

01 Purpose

Big Bull Technologies, LLC (“Big Bull Technologies,” “BBT,” “we,” “our,” or “us”) offers optional location-based features within Before the Call (“B4C”) to help first responder organizations automate certain administrative processes.

This document explains how location services are used, when location information may be collected, and the privacy principles that guide our use of location-based functionality.

Location Services should be read together with our Privacy Policy, Data Ownership Policy, and Location Privacy Policy.

02 Our Philosophy

Before the Call uses location technology only for administrative workflows that have been enabled by the Customer organization. Our objective is to reduce administrative workload while respecting user privacy.

03 Administrative Purpose

When enabled by a Department, location services may be used to support:

• Station Presence Verification
• Automatic duty hour tracking
• Administrative attendance verification
• Volunteer hour documentation
• Stipend or payroll timekeeping support
• ISO documentation support
• Length of Service Award Program (LOSAP) recordkeeping
• Department reporting

Location services are designed solely to assist with administrative recordkeeping.

04 Optional Feature

Location services are optional.

Departments determine whether location-based features are available within their organization. Individual users may also control location permissions through their supported device settings, subject to organizational requirements for specific administrative workflows.

Choosing not to enable location services may prevent certain automated administrative features from functioning.

05 Approved Locations

Before the Call uses location services only in relation to department-approved locations configured by the Customer. Examples may include:

• Fire stations
• EMS stations
• Administrative offices
• Training facilities
• Department-owned properties
• Other approved organizational locations

Departments are responsible for maintaining accurate approved locations.

06 What Location Services Do

When enabled, B4C may detect when an Authorized User enters or leaves an approved department location. This information may be used to:

• Record arrival time
• Record departure time
• Calculate administrative duty hours
• Assist with attendance records
• Support organizational reporting

These events are associated with administrative records maintained by the Department.

07 What We Do Not Do

Before the Call is not designed to:

Location services are limited to the administrative purposes described in this document.

08 User Control

Authorized Users maintain control over device-level location permissions.

Depending on the platform and organizational settings, users may:

• Allow location access
• Deny location access
• Modify location permissions
• Disable background location
• Re-enable permissions at a later time

Some automated administrative features may require background location to function as intended.

09 Department Responsibilities

Departments are responsible for:

• Determining whether location features should be enabled
• Informing Members about department policies regarding administrative timekeeping
• Configuring approved locations accurately
• Managing Authorized Users
• Using location-based administrative records in accordance with applicable laws and organizational policies

10 Privacy

Location information collected through Before the Call is handled in accordance with:

• LEG-002 — Privacy Policy
• DAT-001 — Data Ownership Policy
• DAT-002 — Data Retention Policy
• LOC-003 — Location Privacy Policy

11 Security

Location information is protected using the same administrative, technical, and organizational safeguards applied to other Customer Data. Additional information is available in:

• TRU-001 — Security Overview
• TRU-003 — Data Security

12 Continuous Improvement

As Before the Call evolves, location-based administrative features may expand to better support Customers while continuing to prioritize transparency, privacy, and user control.

Any material changes to how location information is used will be reflected in this Trust Center and, where appropriate, communicated to Customers.

13 Contact

Questions regarding location services may be directed to Big Bull Technologies.

Big Bull Technologies, LLC
Email: ashlea@bigbulltech.io

14 Related Documents

• LOC-002 — Station Presence Verification
• LOC-003 — Location Privacy Policy
• LOC-004 — Location Data Retention
• LEG-002 — Privacy Policy
• DAT-001 — Data Ownership Policy
• TRU-003 — Data Security

15 Revision History